Order Support Associate

Website Wayfair

Full Job Description

Pay for various roles and teams starts at $17.31
Medical, Dental, Vision coverage starts day 1
$5,250 in eligible Tuition Reimbursement
Employee Discount
401(k) with company match up to 4%
Paid Time Off
Paid Parental Leave
Paid Day of Voluntary Service
What You’ll Do
In this role, you will focus on partnerships while maintaining a high standard of operational commitment. You can expect to:

Act as a liaison for our third party and internal Wayfair partners
Monitor partner compliance on operational processes to identify and escalate trends
Action assigned tickets to quickly resolve issues following established procedures
Proactively suggest process change and be an efficiency leader
Employ data-driven collaboration to contribute to reliable continual improvement
Identify areas of opportunity for stakeholders to improve their effectiveness
What You’ll Need

Associate’s degree or equivalent military/work experience
Skill with time management and prioritization, working well under deadlines
Analytical, creative, and innovative approach to solving problems
Strong organization skills and attention to detail
Ability to work effectively with people in a cross-functional environment
Experience with collaborative G Suite tools or their Microsoft/Open Office equivalents
Who We Are
Ideal candidates for this team will value collaboration, creative ideation and use data to solve the complex challenges in our supply chain and logistics network. We are looking for strong communicators who, when presented with a problem, demonstrate both systems thinking and on-the-ground tactical thinking. In addition to the primary responsibilities outlined in the job post, candidates will need to establish, maintain, and manage stakeholder relationships ensuring we work as a team to accomplish organizational goals, uncover data trends, identify root causes, and develop and implement innovative solutions.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.’

Work Remotely

Temporarily due to COVID-19
Job Type: Full-time

Pay: $17.30 – $18.20 per hour

Ability to commute/relocate:

Springfield, OR: Reliably commute or planning to relocate before starting work (Required)
Work Location:

One location
Work Remotely:

Temporarily due to COVID-19
Work Location: One location

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