Call Center Credit Representative

Website Professional Credit

We help people take control of their finances.
At Professional Credit, we care a lot about how our team interacts with consumers. Every conversation should be as positive and productive as possible. We are looking for individuals to join our dynamic team that truly want to help others. You have the opportunity to help consumers using cutting edge omni-channel communication technology to provide excellent customer service to consumers at every touch point via text, live chat, email and phone calls.

Professional Credit, the Northwest’s leading Collection Company, has an immediate opening for a Call Center Credit Representatives. We are here to roll up our sleeves and change the collection industry one call, text and chat at a time. You have the opportunity to help people through tough times and we provide YOU with the necessary training to be successful. Are you ready to help others?

COVID-19 Considerations/Work Environment:
The position is full-time, 40 hours per week. After training, start times vary with a ½ day Saturday rotation, once a month. During the initial training, hours are from 8am – 5pm and onsite in a COVID SAFE ENVIRONMENT. Upon completion of the onsite training, employees will be assessed for eligibility to work remotely (based upon job performance and attendance), until the office re-opens for the staff to return onsite to the Springfield, Oregon office.

What will you do as a Call Center Representative?
• Use state-of-the-art technology and communicate with Consumers via phone, live chat, email and text.
• We will train you to take inbound and outbound calls with utmost professionalism and courtesy.
• Navigate cutting edge Customer Relationship Management (CRM) software
• Learn negotiation and sales techniques applicable to all industries
• Negotiate payment agreements, resolve customer concerns and help consumers get out of debt.
• General computer skills are required with the ability to navigate multiple screens and type 25 words per
minute
• Good decision making skills are required.

We offer you:
• A stable organization offering an exciting yet challenging employment opportunity,
• Growth potential, both personally and professionally.
• Great benefits (health, dental & vision Insurance) & traditional 401k/Roth Plan
• Paid Time-Off and paid Holidays
• Free gym membership
• Paid Volunteer and Community Outreach Program that allows you to ‘help others’ in the community,
• Casual work environment
• We are conveniently located on the EMX line and provide a free bus pass.
• Compensation begins at $14.00-$18.50 per hour, depending on education and Spanish speaking skills,
plus benefits.

¿Habla Español? See what exciting opportunities await Bilingual Call Center Credit Representatives. We offer a Spanish Bilingual pay differential!

Hear what it’s like to work at Professional Credit by visiting our website at:
http://professionalcredit.com/index.php/careers

Get that career started by emailing your resume to: careers@professionalcredit.com

To apply for this job email your details to careers@professionalcredit.com