Customer Service Assistant

Website Greenhill Humane Society

Summary: Provides exceptional customer service in front office; perform animal outcome
transactions; provide assistance to members of the public via phone and in person;
manages multiple tasks and demands at once; works collaboratively with staff and
numerous volunteers.

Reports to: Shelter Manager

Rate: $12.75 an hour

Essential functions:

  • Maintain excellent customer service skills consistently.
  • Greet and direct shelter visitors, answer questions and provide accurate information
    regarding shelter activities.
  • Handle monetary transactions and complete deposit reports.
  • Assist in animal intake, return to owner, transfer, and adoption.
  • Answer phones, provide information, and direct calls to other departments as
    appropriate.
  • Maintain accurate and clear records of all phone calls taken, especially lost/found pets &
    messages for other employees.
  • Assist in training new front office staff and volunteers.
  • Work collaboratively with other agencies, organizations, and individuals within the
    community to provide placement opportunities for animals.
  • Receive and return phone calls from owners, rescue groups, animal control officers and
    other agencies in a timely manner.
  • Communicate effectively with various people and departments within the shelter,
    volunteers, foster parents and members of the community.
  • Maintain confidentiality of personal information.
  • Maintain accurate and complete records of animals entering and exiting the public
    shelter in PetPoint.
  • Acquire and maintain knowledge of City and County policies regarding impound,
    retention, and release of animals.
  • Maintain and record hold periods.
  • Engage in regular positive contact to maintain relationships with other shelters and
    rescue organizations.
  • Comply with established protocols regarding operation of the shelter.
  • Keep current with shelter events and program updates.
  • Work courteously and cooperatively with other staff members and volunteers. Work
    with co-workers to ensure positive communication.
  • Follow safety and sanitation policies in order to maintain standards of excellence.
  • Perform daily cleaning procedures.
  • Receive and sort donations according to shelter protocols.
  • Receive messages and return phone calls in a timely manner.

Position: Customer Service Assistant

  • Ensure that equipment is used properly and properly maintained.
  • Participate in meetings with staff to review procedures, discuss workplace issues and
    share ideas to improve customer service.

Knowledge, Skills & Abilities

  • At least one year of experience in a customer service position.
  • Ability to read and comprehend written instructions.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to effectively and professionally communicate with co-workers, volunteers and
    the general public.
  • Ability to perform basic math to calculate fees.
  • Functional understanding of MS Office and internet applications; ability to learn PetPoint
    software.
  • Ability to remain pleasant and calm even in stressful situations.

Certificates, licenses, registrations:

  • Valid Oregon Driver’s license required.

Physical demands:

  • Must be able to bend, kneel, walk, stand, and reach for up to eight hours and to lift up
    to 50 lbs.
  • Occasionally may be required to restrain and humanely handle animals.

Greenhill Humane Society is an equal opportunity employer. We consider all candidates of all
races, color, religion, sex, sexual orientation, gender identity, national origin, disability or
veteran status. GHS values diversity in our workforce.

To apply for this job please visit www.indeed.com.