Program Support Specalist

Website Food for Lane County

POSITION TITLE: Program Support Specialist
HRS. PER WEEK: 40 hrs./wk. Must be available occasionally on evenings and weekends.
CLASS: Non-exempt (hourly)
COMPENSATION: $17.50/hour. Benefits include paid sick leave, vacation, and holidays; health insurance benefits start first of month following 60 days of employment; other benefits start first of month following 90 days Def employment.

*Instructions on How to Apply at bottom of Job Description

SUMMARY OF POSITION: FOOD For Lane County (FFLC) partners with a network of 165+ nonprofits and faith-based organizations (partner agencies) that receive food from the food bank for the purpose of serving people in need in Lane County. The FFLC Mobile Pantry Program supports their effort of hunger reduction by distributing food in and with communities where food insecurity persists. The Internal Programs Support Specialist provides administrative support to Extra Helping and Trillium Produce Plus partner agencies and Snack Pack and Cereal for Youth programs, as well as boots-on-the-ground support to the Mobile Pantry Program.

The ideal candidate for this position is a unique mix of someone who can support administrative tasks, as well as help run food distributions in collaboration with teams of volunteers and partners. They will have a mix of attention to detail, customer service and people skills, as well as technical computer and warehouse skills. This job is an entry level learning opportunity about food banking and food security efforts along with professional skills development.


PROGRAMS SUPPORT: Specialize in our internal Extra Helping, Trillium Produce Plus, Cereal for Youth, and Snack Pack programs by providing:


  • Annual monitoring site visits during required time frame (virtual and in person), specifically with follow up reporting and tracking
  • Providing support, feedback, and guidance to agencies to ensure compliance with all relevant federal, state, and county requirements; this requires extensive learning of the applicable contracts
    Ensuring proper training and certification of food safety and civil rights, compliance with civil rights law, and network distribution policies
  • Making goodwill visits to agencies when monitoring isn’t necessary to maintain positive relationships with all partners


  • Engaging in regular and open communication with agencies
  • Training and orienting new partnerships (Extra Helping, Trillium Produce Plus, Cereal for Youth and Snack Pack)
  • Addressing issues related to service delivery, food ordering, food safety, and civil rights
  • Promoting and sharing information about hunger, food security, and community resources with agencies
  • Coordination between many FFLC departments to handle special orders, schedule changes, or address food quality issues


  • Maintaining accurate information in the master partner agency database
  • Maintaining accurate and updated partner agency files
  • Sharing updated agency information with front desk, warehouse staff, and other relevant FFLC staff on a regular basis
  • Accurately updating and entering data into Primarius (FFLC’s food banking inventory database)
  • Coordinating monthly report collection, tracking, and compilation
  • Coordinating food recall notices
  • Coordinating food ordering, pickup, and delivery for partner agencies
  • Updating content for the organization’s website

MOBILE PANTRY: Assist Mobile Pantry Coordinator in


  • Maintaining online shared calendar of Mobile Pantry scheduled distributions
  • Loading and unloading product in and out of the warehouse; may enlist help of warehouse staff as available
  • Driving Mobile Pantry truck to host site at designated time, setting up mobile pantry
  • Ensuring food safety during transport
  • Assisting in proper storage, stacking and temperature control for all food products
  • Tracking food donations and distribution using established record and inventory system
  • Maintaining vehicle and food handling equipment in a safe and sanitary condition
  • Cleaning up mobile pantry at host site, loading up equipment, and returning to warehouse


  • Coordination with host site liaison to schedule and organize 6-8 volunteers per food distribution
  • Providing on-site training, orientation, and recognition of volunteers
  • Delegating appropriate tasks to volunteers


  • Conducting program intake procedures according to USDA, Oregon Food Bank, and FFLC guidelines
  • Completing and submitting all required paperwork, including monthly FFLC reports
  • Adhering to all applicable federal, state, and Oregon Food Bank regulations regarding food safety, storage, and handling
  • Maintaining accurate and updated program files
  • Maintaining confidentiality of client records


  • Represents FOOD For Lane County with knowledge and respect
  • Actively demonstrates FFLC’s values of compassion, collaboration, and inclusion
  • Follows FFLC policies and procedures, and policies of other organizations with which FFLC has contractual obligations
  • Responds to communication (phone or email) within 24 hours. This will require the use of a cell phone while in the field
  • Attends monthly all-staff meetings, Programs, Education & Services Team meetings, Inventory meetings, and other meetings as appropriate
  • Performs other tasks as requested by supervisor


  • Education and/or training relevant to the position
  • Strong organizational skills, attention to detail
  • Strong verbal and written communication skills
  • Strong problem-solving and analytical skills
  • Familiarity and operational knowledge of Microsoft Office suite of programs, and internet navigation
  • Ability to establish and maintain effective working relationships with diverse people
  • Knowledge of issues regarding hunger and poverty preferred
  • Experience working with programs that serve low-income, diverse and multicultural clients preferred
  • Possess a current Food Handler’s Card, or willingness to obtain within six months of hire
  • Current driver’s license, safe driving record, current vehicle insurance, and ability to use personal vehicle for FFLC business
  • Bilingual English/Spanish language preferred


  • During Pantry distributions this position works outdoors in all weather, and occasionally nights and weekends
  • Performs physical labor including standing, bending, lifting (up to 50 lbs.), carrying, pushing, pulling, reaching and walking

HOW TO APPLY: Please visit FFLC’s website to submit all application materials electronically on our website at

Applicants must submit the following: Completed Cover Letter, Resume, and 3 Professional References.

If you would like to submit your application materials by mail, please reference the position you are applying for above the address on the envelope addressed to:

Programs & Education Director
FOOD for Lane County
770 Bailey Hill Road
Eugene, OR 97402

We will begin reviewing applications on September 16th, and the application process will remain open until a hire is made.

FFLC is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, marital status, genetic information, veteran status, diverse ability, or any other characteristic protected under local, state or federal law.

To apply for this job please visit