Call Center Customer Service Representative

Website Ensource

Ensource operates as an extension of a client’s business offices, providing outstanding customer
service to their patients and our clients. We take pride in providing a committed team environment in a
business setting with opportunities for individual growth.

If you are Bilingual in Spanish and a dynamic, result-oriented professional, that is passionate about
providing excellent customer service with empathy while resolving the patient’s questions and concerns
on the first call, then we encourage you to build a future with Ensource.

COVID-19 Considerations/Work Environment
The position is full-time, Monday – Friday, with a start time between 6 am or 7 am. During the initial
training, hours are from 8am – 5pm and onsite in a COVID safe environment that meets Oregon’s
OSHA and OHA COVID-19 rules, and is ideal for those that are at least 2 weeks past their final
vaccination.

Job Responsibilities
• Collect outstanding self-pay balances or set up acceptable payment plans
• Take inbound and outbound calls in a timely manner and update patient information and answer
inquires
• Work in client systems (must be comfortable with computers and learning multiple systems).
• Probe to identify patient needs, clarify information, research every issue and provide solutions
&/or alternatives
• Problem solving skills, strong analytical skills and ability to multi-task and manage a high
volume of calls
• Ability to put the patient first and remain polite and professional at all times
• Strong negotiation skills
Job Requirements
• Desire to learn. We are willing to train the right candidate.
• Proficient computer knowledge and ability to work in multiple hospital systems
• Prior medical experience a plus (medical terminology, medical billing, medical office assistant)
• Type 25 words per minute
• Self-discipline to manage your schedule and stay on task
• Excellent communication skills (verbal and written)
• Attention to detail and strong multi-tasking skills
• The desire to make a difference and help others
• Excellent attendance so you can assist us in fulfilling our mission

Benefits
We offer a competitive compensation structure, Medical, Dental and Vision Insurance, 401k Plan and
matching, Paid Time-Off and Holiday pay, a free gym membership, Volunteer and Community Outreach
Programs, Wellness Initiatives, and a business casual environment. We are conveniently located off
the EMX line and provide a free bus pass. Starting pay is $15/hour plus benefits.

Habla Español? Inquire about opportunities as a Bilingual Customer Service Representative

Apply today to join our amazing team by emailing your resume and cover letter to: careers@ensource.com

To apply for this job please visit www.en-source.com.